pc777 Privacy Policy
Your Data, Handled with Care

pc777 ("we", "us", "our") is an online betting and casino platform operated at pc777.io, designed and built for the Bangladesh market. We are committed to protecting the privacy and personal data of every player who registers and plays on the pc777 platform.

This Privacy Policy sets out in clear, plain English terms what personal data we collect from you, the purposes for which we process that data, who we share it with, how long we keep it, and the rights you are entitled to exercise over your own information. We encourage all players to read this Policy carefully before creating an account.

This Privacy Policy applies to all data processing activities carried out by pc777 in connection with the Platform, including account registration, deposits and withdrawals, sports betting, casino gaming, bonus participation, customer support interactions, and all other services we provide. It applies equally to use of the Platform via desktop browser and any mobile-optimised interface.

This Policy should be read alongside pc777's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and together form the full agreement governing your relationship with pc777.

pc777 collects the following categories of personal data from players and prospective players:

• Identity Data: Full legal name, date of birth, gender, Bangladesh National Identity Card (NID) number, passport number, and a photograph of your identity document. This data is collected to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Contact Data: Email address, mobile telephone number, and residential address in Bangladesh. This information is used for account communications, transactional notifications, and support correspondence.
• Financial Data: Mobile money wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where bank transfer is used, and a complete record of all deposits, withdrawals, and bet transactions conducted on your Account.
• Technical Data: IP address, browser type and version, device identifier, operating system, time zone setting, and session timestamps automatically recorded each time you access the Platform.
• Usage Data: Details of your betting activity, game sessions played, bonus offers claimed, responsible gaming tool usage, and the frequency and duration of your platform sessions.
• Communications Data: Records of all support tickets, live chat transcripts, and emails exchanged between you and the pc777 support team.
• Marketing Preference Data: Your recorded consent status for receiving promotional communications and your preferred channel (email or SMS), including any subsequent opt-out records.

pc777 collects personal data through the following channels and mechanisms:

• Direct Interactions: Data you provide when completing the pc777 registration form, submitting KYC documents, making deposits, requesting withdrawals, completing the responsible gaming assessment, or contacting our support team.
• Automated Technical Collection: Technical data and usage data collected automatically through server logs, session tracking, and standard web analytics tools each time you access and use the Platform.
• Cookies and Similar Technologies: Data collected via browser cookies, web beacons, and local storage as described in Section 7 of this Policy.
• Third-Party KYC Partners: Identity verification data received from our contracted KYC and age verification service providers when your submitted documents are processed and verified.
• Payment Processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners in connection with your deposit and withdrawal activity.
• Game Providers: Aggregated game session and outcome data shared by certified game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) to populate your account activity records and facilitate dispute resolution.

pc777 uses your personal data for the following specific, documented purposes:

• Account Setup and Management: To create, verify, and maintain your pc777 player account, including processing your identity and age verification documents.
• Service Delivery: To process deposits and withdrawals, settle bets, credit casino winnings, manage bonus participation, and provide all core platform functions.
• Security and Fraud Prevention: To detect and prevent unauthorised access, account takeover, bonus abuse, money laundering, identity fraud, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and Regulatory Compliance: To meet our anti-money laundering (AML) obligations, respond to lawful requests from courts or regulatory authorities, and maintain mandatory transaction records.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, apply responsible gaming tool settings you have configured (deposit limits, session timers, self-exclusion), and proactively reach out to players who may be at risk.
• Customer Support: To respond to your support queries, investigate complaints, and resolve disputes relating to bets, transactions, and account decisions.
• Platform Improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve platform performance, and develop new features and content for Bangladesh players.
• Marketing Communications: To send you promotional offers, bonus alerts, and tailored recommendations where you have provided explicit consent and have not subsequently opted out. You may withdraw marketing consent at any time by contacting [email protected].

pc777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, identity verification, bet settlement, deposit and withdrawal processing, and customer support. Without this processing, we cannot provide the pc777 service.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in the legitimate interests of pc777, provided those interests are not overridden by your own privacy rights. This includes platform security, fraud prevention, service improvement, and responsible gaming monitoring. We always assess legitimate interest processing through a balancing test.
• Consent: Processing based on your freely given, informed, and specific consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pc777 does not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• KYC and Identity Verification Partners: Contracted third-party providers who process your identity documents to verify your age and confirm your identity as required by our account registration process.
• Payment Processors: Mobile money operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) through which your deposit and withdrawal transactions are processed.
• Game Studios and Software Providers: Game content providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, who receive limited session and account data necessary to deliver their games on the pc777 platform.
• IT Infrastructure and Security Providers: Cloud hosting providers and cybersecurity vendors who operate the technical infrastructure on which the pc777 platform runs, under strict data processing agreements.
• Legal and Regulatory Authorities: Courts, law enforcement agencies, financial intelligence units, and other competent authorities where we are legally required to disclose data in response to a lawful order or pursuant to our anti-money laundering and counter-terrorism financing obligations.

All third-party service providers who process personal data on behalf of pc777 are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than the provision of the contracted service. pc777 conducts due diligence on all data processors before engagement.

pc777 uses cookies and similar tracking technologies on the Platform to deliver a functional, secure, and personalised experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Store your preferences such as language, display settings, and responsible gaming tool configurations so they are applied automatically on your next visit.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform to help us identify technical issues, measure feature performance, and improve the overall user experience.
• Security and Fraud Detection Cookies: Used to identify and block suspicious login attempts, detect bot traffic, and protect player accounts from unauthorised access.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pc777 Platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

pc777 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to retain it by applicable law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of the transaction.
• Betting and Gaming History: Retained for five (5) years from the date of each transaction for dispute resolution and compliance purposes.
• Support Communications: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained for three (3) years from the date of the most recent consent event (consent given, consent withdrawn, or preference updated).
• Technical and Usage Data: Server log data retained for up to twelve (12) months; aggregated analytics data may be retained indefinitely in anonymised form.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints, the data is placed in a restricted archive and deleted at the next scheduled deletion cycle.

pc777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. Our security programme includes:

• Encryption in Transit: All data transmitted between your device and the pc777 platform is encrypted using 256-bit SSL/TLS protocols. Our SSL certificates are maintained with current industry-standard cipher suites.
• Encryption at Rest: Personal data and financial records stored on pc777 infrastructure are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All internal access is authenticated, logged, and subject to regular access review. Privileged access requires multi-factor authentication.
• Network Security: The pc777 platform is protected by enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring.
• Vulnerability Management: Regular penetration testing and security assessments are conducted to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: pc777 maintains a documented data breach incident response plan. In the event of a breach affecting your personal data, we will notify affected players promptly in accordance with applicable requirements.

You have the following rights over your personal data held by pc777. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and aim to fulfil it within 30 days.

• Right of Access: You have the right to request a copy of all personal data pc777 holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require identity re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and no overriding legitimate interest applies. Note that this right does not apply to data we are legally required to retain (e.g., AML records).
• Right to Restriction of Processing: You may request that pc777 restrict the processing of your data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: You may request a copy of personal data you have provided to pc777 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, and the right to withdraw marketing consent at any time.
• Right to Human Review: You have the right to request human review of any significant decision made about your account through automated processing.

pc777 operates a strict minimum age policy of 21 years. The Platform is not intended for, directed at, or designed to attract persons under the age of 21. We do not knowingly collect personal data from individuals under the age of 21.

All accounts are subject to mandatory age verification as part of the KYC process. Where pc777 identifies or has reasonable grounds to suspect that an account has been created by a person under 21, the account will be immediately suspended, all associated data will be reviewed, and the matter will be handled in accordance with our child protection procedures.

If you are a parent or guardian and believe that a person under 21 in your household has accessed or registered on the pc777 platform, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate action.

The pc777 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket), game studios, and sports data providers. These third-party services operate under their own privacy policies, which are independent of this Privacy Policy.

pc777 is not responsible for the privacy practices of any third-party service, even where that service is integrated within or accessed through the pc777 platform. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of pc777.

pc777 reserves the right to update or revise this Privacy Policy at any time. The most current version will always be published at pc777.io/privacy-policy with the effective date clearly displayed at the top of the document.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address on file at least seven (7) days before the changes take effect. For non-material changes such as clarifications or corrections of typographical errors, the updated Policy will take effect immediately upon publication.

Continued use of the pc777 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the revised Policy, you must stop using the platform and contact [email protected] to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pc777, please contact our dedicated data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Language: English

pc777 aims to acknowledge all privacy-related correspondence within 72 hours and to provide a substantive response within 30 days of receipt. Complex requests or those requiring additional identity verification may take longer, in which case we will notify you of the expected timeline.